Privacy Policy
Last Updated: September 15, 2025
BURTour LLC (“BURTour,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (http://burtour.com/), use our services, or interact with us in any other way. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, ensuring a seamless and personalized experience for our users. The types of information we collect include:
1.1 Personal Information
Personal information is data that can identify you, either directly or indirectly. We may collect the following personal information when you interact with our website or services:
Contact Information: Name, email address, phone number, and mailing address.
Booking Information: Details related to travel bookings, such as travel dates, destinations, preferences, passport details, and payment information.
Account Information: If you create an account, we collect your username, password, and other account-related details.
Demographic Information: Age, nationality, and travel preferences (e.g., family vacations, adventure tours, or cultural trips).
Feedback and Reviews: Information you provide when submitting reviews, feedback, or inquiries about our services.
1.2 Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and links clicked.
Device and Technical Information: IP address, browser type, operating system, device type, and other technical details.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and analyze site performance.
1.3 Information from Third Parties
We may receive information about you from third-party partners, such as travel agencies, payment processors, or marketing platforms, when you book tours or engage with our services through these partners.
2. How We Collect Information
We collect information through the following methods:
Directly from You: When you fill out forms on our website (e.g., booking forms, contact forms, or account registration), submit reviews, or contact our customer support.
Automatically: Through cookies, analytics tools, and server logs when you visit our website or interact with our services.
From Third Parties: When you book through partner platforms or share information with affiliates that work with BURTour.
3. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specific purposes include:
Processing Bookings: To facilitate tour reservations, process payments, and send booking confirmations.
Personalizing Your Experience: To recommend tours based on your preferences, such as beach vacations, adventure trips, or cultural experiences.
Improving Our Services: To analyze website usage, enhance user experience, and develop new features or offerings.
Customer Support: To respond to inquiries, provide assistance, and address issues related to your bookings or account.
Marketing and Communication: To send promotional offers, newsletters, or updates about new tours and travel tips, with your consent where required.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as visa requirements or financial reporting.
Fraud Prevention: To detect and prevent fraudulent activities or unauthorized access to our services.
4. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
With Service Providers: We work with trusted third-party providers, such as payment processors, travel operators, and analytics providers, who assist us in delivering our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
With Travel Partners: When necessary to fulfill your booking, we share relevant information (e.g., name, passport details) with airlines, hotels, tour operators, or other partners involved in your travel itinerary.
For Legal Purposes: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety, as well as that of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards to ensure continued protection.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device that help us:
Remember your preferences and settings.
Analyze website performance and user behavior.
Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
Encryption of sensitive data, such as payment information, during transmission.
Regular security assessments and updates to our systems.
Access controls to limit who can view or process your information.
While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
Objection or Restriction: Object to or restrict certain uses of your information, such as marketing communications.
Data Portability: Request a transferable copy of your data in a structured format.
To exercise these rights, please contact us at [email protected] or +1 513-499-7423. We will respond to your request in accordance with applicable laws.
You may also opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
8. International Data Transfers
As a global travel agency, we may transfer your personal information to countries outside your country of residence, including to the United States, where our headquarters is located. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet legal, accounting, or reporting requirements. For example:
Booking information is retained for the duration of your travel and as required by financial or tax regulations.
Account information is retained until you request deletion or your account becomes inactive for an extended period.
When your data is no longer needed, we securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party websites, such as partner booking platforms or travel blogs. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of material changes by posting the updated policy on our website or, where required, by contacting you directly. The “Last Updated” date at the top of this policy indicates when it was last revised.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
BURTour LLC
7100 Foundry Row, Liberty Township, OH 45069, USA
Email: [email protected]
Phone: +1 513-499-7423
We will respond to your inquiries promptly and in accordance with applicable laws.